Maintenance in the hotel industry


What are the maintenance tasks in the hotel industry?

Maintenance in the hospitality industry can be divided into several categories, including:

  • Preventative maintenance: This involves regularly maintaining hotel facilities, equipment and systems to prevent breakdowns and failures. This maintenance may include cleaning, lubrication, replacement of worn parts, regular inspection of equipment and updating of software.
  • Corrective maintenance: This is the repair of hotel equipment and facilities when breakdowns or failures occur. Duties may include repairing plumbing, electrical, air conditioning and ventilation, door locks, windows, kitchen appliances, etc.
  • Aesthetic maintenance: This involves maintaining the appearance of the hotel to provide an enjoyable experience for guests. This may include painting, cleaning carpets and furniture, repairing interior decorating, toning the lawn and maintaining the garden.
  • Security maintenance: This involves maintaining the hotel’s security facilities, such as fire alarm systems, fire extinguishers, smoke detectors, surveillance cameras, etc.
  • Computer maintenance: This involves maintaining the hotel’s computer systems, such as networks, servers, reservation management software, point-of-sale systems, etc.
  • Maintenance of common areas: This involves maintaining the common areas of the hotel, such as hallways, elevators, stairs, public restrooms, meeting areas, etc.
  • Maintenance of sports and leisure facilities: This involves maintaining the sports and leisure facilities of the hotel, such as swimming pools, spas, golf courses, tennis courts, etc.

How do people working in the hotel industry organize themselves to manage their maintenance tasks?

In the hospitality industry, maintenance task management is essential to keep the hotel running smoothly. Maintenance teams are usually organized to handle tasks based on their nature, urgency, and complexity.

In-house maintenance department: Some hotels have their own in-house maintenance department, made up of a team of versatile technicians who carry out preventive and corrective maintenance tasks. The team members are usually specialized in different fields such as plumbing, electricity, electronics, air conditioning, etc.

Outsourced maintenance: Other hotels outsource their maintenance tasks by hiring specialist companies to perform specific tasks. For example, they can hire a plumbing company to handle plumbing issues, an air conditioning company to service air conditioning units, etc.

Computer Aided Maintenance Management (CMMS): Some hotels use CMMS software to manage their maintenance tasks. This software makes it possible to plan and organize maintenance tasks, monitor the status of equipment and receive alerts in the event of failure.

Maintenance checklist: Some hotels use maintenance checklists to track necessary maintenance tasks and ensure they are completed on time. Staff members can report problems and service technicians can follow the checklist to make necessary repairs.

How can a CMMS help manage maintenance?

A CMMS (Computer Aided Maintenance Management) is management software that can help maintenance teams in the hospitality industry plan, organize and track maintenance tasks. Here are some advantages that a CMMS can offer for maintenance management in the hotel industry:

  • Maintenance planning: A CMMS makes it possible to plan maintenance tasks according to their nature, frequency and urgency. Service technicians can check their schedule to see what tasks need to be done and when.
  • Equipment monitoring: A CMMS makes it possible to monitor the status of equipment and their maintenance history. Technicians can record the interventions carried out on the equipment, the parts replaced, the problems encountered, etc. This information is useful for planning preventive maintenance and for planning future repairs.
  • Resource optimization: A CMMS makes it possible to optimize the use of human and material resources for maintenance. Technicians can check their schedule to see what tasks they need to perform and what equipment or tool is available.
  • Cost Tracking: A CMMS tracks costs related to maintenance, such as spare parts, tools, labor hours, etc. This information can be used to assess the cost of ownership of the equipment and to plan the future maintenance budget.
  • Inventory management: A CMMS makes it possible to manage the stocks of spare parts and tools necessary for maintenance. Technicians can view stock to see what’s available and what needs to be ordered.